Returns & Exchanges
At The Sleep Company, we want you to experience the ultimate rest with complete peace of mind. If you are not satisfied with your purchase, our streamlined return policy ensures a hassle-free process within our 100-night trial period.
Initiate Your Request
Log into your account or visit our support portal to submit a return request using your order number and email address.
Schedule a Pickup
Once approved, our logistics team will contact you to coordinate a convenient time for our couriers to collect the item from your home.
Quality Inspection
After the item arrives at our warehouse, our quality assurance team will inspect the product to ensure it meets our return condition guidelines.
Receive Your Refund
Following a successful inspection, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing